 |
Red Group Solutions
further expands contract |
In early 2010, RGS's
exceptional performance has given this Client
the confidence to hand over full control of hardware
infrastructure and Client facing roles.
Included in the services:
- Advice and assistance for customers with
less IT experience
- Visibility on the progress of projects
- Trouble shooting for IT issues
- Solutions to emergency situations
RGS's relationship
with the Client continues to build due to the
proven track record, and contracted flexibility
.
By RGS supplying only
high quality experienced staff, more tasks are
completed with fewer resources. The Client has
thus been able to increase the performance and
service levels being provided to its customers,
yet still ensure projects remain on time and on
budget.
|
Red
Group Solutions expands contract |
In late 2009, RGS
assumes full control of 1st and 2nd line support.
Surpassing expectations by:
- Increasing services to include IT infrastructure
services, database monitoring and system alert
automation.
- Reducing the Client's outstanding support
and development project list by 42%.
- Achieving 6 consecutive months where the total
number of support issues reduced.
- Seamlessly assumed responsibility for the
Client live site support operations with no
detrimental impact to the Client.
|
Red
Group Solutions wins development contract
for leading finance software company |
Mid-2009,
RGS is contracted
by a market leading international software company
in the financial sector to provide IT consultancy
and management services.
Within the first few weeks of this contract RGS
helps increase customer satisfaction dramatically
for the Client company by:
- Delivering more IT solutions and developments
in 1 month when compared with any single month
for the previous 2 years.
- Reviewing and implementing improvements resulting
in a 22 fold increase in performance.
- Overhauling IT & Development processes
resulting in the increased performance of
existing development and support staff within
the Client and its customers.
|
|
Red
Group Solutions provides consultancy to
UK's leading online travel & leisure
retailer |
Late
2009, RGS delivers
documentation for an upgrade path and time-line
which would enable lastminute.com
to upgrade the entire software platform for their
Car Hire product. This covers a sizeable infrastructure
used for selling car rental on lastminute.com
(worldwide), Holiday Autos (worldwide) and Travelocity
(Europe).
Mid 2009, RGS
assists lastminute.com
to improve the performance of one of their key
products. The 48 point action plan, successfully
facilitated an increase in traffic from their
‘business to business’ partners and
improved the speed of the internal MIS reporting
platform.
|
Red
Group Solutions create innovative website
for car hire |
Late 2009, a new fresh-look, uncluttered
car hire website SimplyHireACar.co.uk
is launched.
RGS were contracted
to, and have delivered an innovative car hire
website.
The clean uncluttered look and feel with accurate
functionality provides a breath of fresh air to
the car hire website world.
RGS provide on-going
development, maintenance and support for the database
and associated products.
|
Red
Group Solutions deliver interior furnishing
website to the 21st century |
2009, RGS contracted to completely
redesign the website of a long established interior
furnishing company.
RGS in partnership with PAW Design have created
this website to the project budget, time frame,
and with the exceptionally high standard expected
by Cordery
Build.
|
